RoMona Ballard

6502 Parkwood Street Hyattsville Maryland 20784

msmonaab2007@yahoo.com   (240)350-3552 other (240)351-4191

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Objective:

Applying for a career where I can positively contribute to accelerate the rhythm in which the way things are currently performed. Extensive experience planning, integrating and maintaining software and hardware for local or wide area computer networks. Develop, implement, and execute challenging projects as Business Administrator while providing customer service and hospitality. I lead by example, and I am very effective and diligent. 

Core Strengths:

Microsoft Word Perfect & Access Avaya Aura Communication System

Power-Point /Excel             Jenark- Property Management/Leasing

Quicken/Quick Books            Front-Page;MS-SQL Server Enterprise

SAP/PeopleSoft Early Childhood Education

Oracle-HR/PL/SQL Financial Management & Accountancy

Life Cycle Mgmt                   ABBY Flexi Forms/Kofa Processing Software

Special Skills:

Governmental Accounting, and Contracts in General Service Administration {GSA}, Small Business Administration {SBA}. I am successful at establishing, and enforcing EEO/Diversity & Equality in the workplace. Organizational Behavior & Human Resources Management Abilities: I have extensive skills at team building, and negotiating. I am able to motivate and move a group toward consensus. Communication skills demonstrated through strong verbal and written abilities, client relations; customer service and the ability to produce detailed reports, and documentation from data formed in relational database; Life Cycle Management and Financial Management Systems. Extensive experience planning, integrating and maintaining software and hardware for local and wide area computer networks. I have a comprehensive knowledge of developing position classification and recruitment and placement to advise and assist management in accomplishing their goals, and personnel management responsibilities using the automated systems Electronic Official Personnel Folder {eOPF} and Sumatra PDF and Adobe Reader.

Professional Experience:

July 2015- April 2016: Macy's Inc. Specialist/Human Resources Assistant

Bowie Town Center, Bowie MD

·  Adhered to Macy's policies and procedures; Regular, dependable attendance and punctuality. Execute Macy’s Inc. hiring process treating all applicants with professional and courteous respect.

·  Meet and made a connection with all candidates through engaging questions and active listening

·  Communicated with applicants before and during the interview process

·  Consistently meet or exceeded goal; Diamond Star employee

·  Meeting and greeting; assisted customers on the selling floor while using pleasantries, and rapidly ensured smooth accurate transaction

·  Assisted in all store departments, and human resources as needed; assisted with employee relations, training of new employees daily on web site, dell computer register, and telephone system

·  Answered technical and non-technical questions; over all team leader and mentor to all associates and acting liaison when needed by management with and with-out notice on daily bases.

Accomplishments:

Ensured that departments were replenished with merchandise on the selling floor when needed; displayed a fast response to safety, and cleanliness for happy shopping to all customers.

Excellent customer service support while keeping clam under pressure.

 Skills Used:

 Excellent communication skills; Advance computer skills: word perfect, excel, power point and internet. I am able to assist and train others. I handled cash and other transactions accurately. Utilize Macy’s Inc. hiring tools to execute an organized interview experience. Engage with new hires from point of offer through day one of employment. Executed proper job offer/no job offer procedure and supported the store’s efforts to generate applicant flow through in-store communication and community awareness. Perform other duties as needed.

Continued Education/Training:  Effective Date- 08/05/2013 thru 01/25/2015               Accredited by the Accrediting Commission of the Association of Independent Colleges & Schools  UNIVERSITY OF PHOENIX (02098800) Length in Years- 2.5 Status- Full Time Program- Medical Office Assistant/Specialist Credential Level- Associate's Degree

CERT/HWA 2014 

AAHCA/HWAC-13CE
CERT/HWA-D001 
msmonaab1@email.phoenix.edu

This Alumni Membership Card verifies that ROMONA BALLARD earned the degree indicated at UOPX and is a current member of the Alumni Association. For further inquiries, please contact alumni@phoenix.edu.

GPA 3.45 University of Phoenix online education in Business Administration

Business Administrator in Healthcare

HIPAA Certified                                                                                   September 2013
AAHCA/HWAC
Health and Wellness Administrations Certification                         February 2014  

 I have developed research skills. Trained to develop and implement the writing process to construct correspondence with an emphasis on coherence and correctness in written communication. I have technical experience in developing relational informational systems (relation data); Epic systems, Life Cycle Management with Oracle Database; IT Informatics; software/hardware LAN/WAN Administrator; developing content, format, routing, filing, and storage of confidential records and data in CNS. Settings include small/large business office, hospitals, and alternate care facilities. I have reviewed uses of confidential information, data and legal aspects of business information management systems for local and wide area networks. I accomplished updating Microsoft Office File Validation in security add-in for Office 2003 and 2007. This is critical to validate the Binary File Format files, conform to the Microsoft Office File Format.

 

 

 

Convergys Contact Center- December 2012- January 2014

1130 Sugg Parkway Greenville, NC 27834

·  Supervised staff in a call center environment. I executed hands on training in service, sales and computer base training (CBT) for “Charter Cable Service Customers”. Responsible for servicing the transactional needs of all Charter Cable, Internet, and Phone Services, direct and indirect customers via inbound telephone contact while delivering high quality service along with accurate and professional responses to customer inquiries, while adhering to regulatory and compliance guidelines.

·  Supervised agents in customer service  who processed inquiries and customer transactions while navigating multiple information management system screens and accurately documenting the account (account file maintenance, statement copies, automatic payment information, change of requests, direct debit requests, due date changes, web site navigation instruction)

·   Evaluated training policies, procedures, curricula, instructional methods and techniques, quality of instruction, adequacy and utilization of training aids and devices, facilities and equipment used in training courses.

·  Implemented and execute relational databases as LAN Administrator; Avaya Aura Call Center Elite communication management system 

·  Implemented and used resolution tools to care for customers of world-class clients with Charter Cable Service; Facilitated changes to Standard Operating Procedures, policies, training materials to ensure continuous quality improvement

·   Created process documentation guides such as Standard Operating Procedures to support the process within  organization

·  Knowledge Management System (KMS), used for forms, and channel line-up. Utilized C-Tap and CSG for all data entries on customers account, information and receiving and administering payments

·  Expert at problem solving; utilized executing IRIS for troubleshooting issues with cable box; viewing INT hit backlog, remote programming, video, and audio, other products/services such as internet and phone, and especially upgrading a customer services to increase revenue

Accomplishments: Promoted within six months to extended supervisor. I demonstrated excellent listening skills to assist customers in seven minutes or less; Adhered to regulatory compliance and customer’s inquiries when they called the contact center. As an alternative, I resolved issues by executing my resources, via internet, relational database; Avaya Aura, IMS; C-Tap, KMS, CSG, IRIS, and E-start planning, integrating and maintained software and hardware for local and wide area computer networks. Maintained automation solution for use within the department; scheduled and implemented tasks using available resources to meet established objectives; issued department LAN log-on for end-users; move, add, delete end users and shared folders and other resources on the network; maintain an accurate log of the date and time in which all requests were received and fulfilled; conducted general network, telephone and internet orientation sessions for the department end users and escalate operational problems to proper authority and alert management of critical needs. I designed training courses to clearly and effectively present complex information about scientific and programmatic objectives, recommendations and activities.

 

 

Executive Assistant to Director- January 2008-December 2012

Another Little Sunshine {Sunshine Education Inc} District Heights, MD

·  Developed, edit and finalized legal contracts; developed and implemented correspondence and   compiled data, reports and documents using Microsoft Office Suite; Front-Page MS-SQL Server

·  Executed personal information using Management Information System {MIS} and Adobe Reader   

·  Act as primary liaison within the community; marketing campaigns networking and prospecting Responded to request for information by e-mail, telephone and interface regarding the facility  implemented and provided expertise on technical standards and secured all documents

·  Supervised administrative staff of {5} and {5) teacher aids; mentor to students and associates

·  Interviewed and analyzed prospect employees; hired/trained and enforced diversity in work-place

·  LAN Administrator; developed automated Systems Electronic Official Personnel Folder {eOPF} and Systems Life Cycle with Oracle data base; administered employees regular time and attendance, Human Resources information; benefits, work performance evaluation, promotions and bonuses with weekly update

·  Prepared daily reports of hours, fees, and disbursements; A/R and A/P Collections Software, Abby Forms, Quicken, Excel with Spreadsheets; prepared for internal audits made corrective actions recommendations identified in deficiencies in Budget Management, Forecasting and Implementation

·  Provided support and submitted pertinent information and documents to aid Federal/State audit

·  Developed and supervised planed curriculum for classes; Special outdoor field trips and activities for educational facility students and staff;\

·  Monitored and followed up with procurement; Special Events; annual graduations special honors, public service and award programs for students as required and needed

·  Evaluated training policies, procedures, curricula, instructional methods and techniques, quality of instruction, adequacy and utilization of training aids and devices, facilities and equipment used in training courses

·   Design, develop, facilitate and coordinate training courses covering subject matters that are unusually broad and highly complex; an adviser in the planning, development, presentation, and evaluation of complex education and training programs.

 Accomplishments: LAN/WAN Hardware/Software installations and upgrade; readiness to be user friendly. I updated Microsoft Office File Validation in security add-in for Office 2003 and 2007. This is critical to validate the Binary File Format files, conform to the Microsoft Office File Format. I successfully eliminated any potential security risks for users. Analyzed implementation of mainframe system Life Cycle with Oracle database; Management Information System {MIS} ensured data was entered accurately when conducting and analyzing Quality Control Review. I managed program in accordance to state and local regulations. I provided pertinent information and documents to aid the Federal and State audit. I created receipts of information in the form of records. I structured classification of the records, and information in Oracle database system. I maintained use of records, and disposition through destruction or transfer to archives. Ability to work well under pressure meets deadlines within 24 hours and remains calm while dealing with difficult situations. Facilitate changes to Standard Operating Procedures, policies, training materials to ensure continuous quality improvement. Create process documentation guides such as Standard Operating Procedures to support the process within an organization.

Assistant Manager- April 2003- January 2008 – Alko Industry Lanham-Largo, MD.  

· Managed and Maintained customer service and selling the priority

·   Analyzed and properly trained associates to execute data systems and procedures to ensure a quick and efficient transaction

· Shared equally in the operational responsibilities of opening and closing the Business Interviewing/analyzing and hiring prospect employees; administered personnel information using Life Cycle with Oracle database software and Financial Management Information System {FMIS} Quicken

· Trained new employees proficiently on Dell computerized register system to achieve high sales productivity up to 75% in six months

· Developed signs to display using Adobe Reader Xl, Power Point, Excel, and CD/DVD burner

·   Adhered to weekly work schedules/meetings and always flexible

· Used Excel/Access for graphic reports and documents on hours, fees and disbursements on each matter when contract work was needed

· Maintained up to date customer information to drive sales from decrease 25% to increase 50%

· Maintained merchandise presentation standards of department and ensured merchandise replenished on the selling floor as needed and adequately prepared for walk-through and inventory daily

 Accomplishments: Promoted to Assistant Manager within six months. Able to demonstrate excellent work ethics while building and enforcing diversity and equality in the workplace. Communicate effectively with customers, peers, executives and management team. A team leader who executes ability to work in a rapid and learning environment, and train peers to accelerate 50% more at productivity to enhance revenue at 50% increase. I was acting Advisor in the planning, development, presentation, and evaluation of complex education and training programs.

Sales Specialist- salary + commission January 2000- April 2003 May Company Laurel-Landover, Md Worked full time in the furniture department as Head over Rider and Sales Specialist. 

· Supervised and mentored a team of ten and was acting manager in other departments as needed demonstrated an energetic and positive attitude

· Effectively communicated with District Area Manager regarding compliance with Sales general flow

· Complied to big ticket purchasing operating standards, rules and regulations

· Shared equally in the operational responsibilities of the department as the customer traffic allows

· Practiced suggestive selling, offering every customer related items in order to drive multiple unit sales ensuring a quick and efficient transaction

· Proficient in register transactions and adaptable to new technology and procedures

· Attended monthly meetings and programs regarding new technique in prospecting and selling

Accomplishments: Achieved the department standard goal for sales productivity 50% and credit

solicitation 75%. I Participated in business training, and development opportunities with honors and certification. I was employee of the month several times. A Diamond Star Selling Specialist earned awards with honors for executing and reaching financial and strategic goals 25% and sales revenue more than 50%. Analyzed all aspects of purchase order procedures; upgraded filing system to be more user friendly and efficient, improved work-flow to ensure accuracy of information and payment of big ticket purchases. Solved problems and influenced others to prospect for customers, and high achievement.

Contract Administrator – Contractor for {GSA) 1994-2000

Facilities Management, Inc Washington, DC

· Professional in Contracts Division under the Director of Contracts Division

· Created & implemented Power Point presentations using Microsoft Word/Excel and Access with the Contracting Specialist and attended janitorial and Maintenance Proposal Bidding’s regularly

· Draft, edit, finalized correspondences and compiled data and documents using MS Word

· Coordinated data input of contractors & sub-contractors Time Management & Maintenance performances assisted with contractors substantive preparation of all client billings

· Processed procurement ensuring pursuits are tracked, dated and documented accurately

· Assisted with actual Bidding process with the Contract Specialist as needed

· Assisted with implementation and preparation of Contract Bidding Proposals and Amendments

· Coordinated and developed RFP compliant, responsible team player who worked independently with Contract Specialist to ensure that all materials of proposal offerings were supplied for potential subcontractors at official bidding’s

· Assisted with implementation of government documentation control system to track contracts and contractors within the Small Business Administration {SBA} regulations and disclosures

· Severed as liaison with state and local Government officials and their national organizations on items concerning General Services Administration

· Maintained & Managed 3 annual public service awards programs and responded to requested information through general internet search and PTO web site research

· Forwarded/retrieved messages using Out Look; various prospectuses to clients/sub-contractors as liaison for Contract Specialist

Accomplishments: Member of Contract Management and Proposal Team; including processed procurement. Broad knowledge of the mission of GSA, deliver the best value in Real Estate, Acquisition and Technology Services to our government and the American people. Janitorial & Maintenance Contracts, RFP Solicitation and Request for proposal process. I successfully acted as liaison to transmit instructions and decisions, advising on new or proposed developments, and confirming pertinent information. Reviewed correspondences prepared for the Director of Contracts Division’s signature for clarity, completeness of reply, and performances with GSA/SBA policies and procedures.

 

 

Education/Training

Accredited by the Accrediting Commission of the Association of Independent Colleges & Schools- University of Phoenix (02098800)

·  HIPAA Certification in Healthcare Security Workforce                           September 2013

·  Health and Wellness Administrations Certification       February   2014

All aspects of running a Business as Office Manager; Executive Office Management and

Receivables/Payables, Time Management & Prioritization, Schedule Coordination & Records Maintenance, Diversity & Equality in the work place, Government Contracting, SBA, Business Communication Law & Statistics.

Certifications/Awards:

Diamond Star & Presidents Club                                                               June 2008 - Present

Consistently and consecutively noticed for my prospecting to drive sales and productivity

Team Leadership                                                                                                         2000-2003

Special Project Operations Leadership and Training

Supervisory in Human Resources

Prince Georges County Health Department S.I.S.T.A Training

Recognition of Attendance and Achievement- A Women's Empowerment program

www.napw.com

·  Woman’s Empowerment                                                                         2009- Present

 Advocating Woman’s Empowerment; National Association of Professional Women

I train young women on special education classes in being a professional business woman in the Corporate Industry. I am Educated in Life Skills to Success, and Living Well & Being a Better Healthier Woman.

Fundamentals in Cosmetology                                                          September 2000 -Present

 Specializing in hair, nails and make-up

Department of Family Services; Office of Planning & Evaluation October 2010 -Present

Ongoing volunteer; I supervise/ work at neighborhood Community Centers, Food Pantries, and Shelters.

  Recognition of completion in attendance, promoting Safe Communities, Ending Domestic

 Violence and Building Community Partnerships

Independent Avon Representative- Avon is the company that stands for beauty, innovation empowerment and above all for women.                                                          2000- Present

 

Accredited by the Accrediting Commission of the Association of Independent Colleges & Schools

·  Gardner School of Business, Washington, DC

 Business Accounting GPA 3.95                                                                            1984-1985

·  Governmental Accounting I-IV- Legal Aspects of Business Management, Principles of Economics, Market Research and Presentation Skills                                                                                Prince Georges Community College Associates of Arts                          1980-1982

I am trained in research, analyzing techniques and ongoing professional training/courses in Human Resources, Diversity & Equality in the workforce, sales revenue, and techniques of salesmanship.

Business firms are organized in hierarchical structures. In order to advance in a career as a consultant, it is important to understand where you fit into the hierarchy and where you can move from there.

LINKS

http://msmonaab1@email.phoenix.edu

alumni@phoenix.edu.

https://www.linkedin.com/in/monab1

 

 

 

 

References available upon request